Assigning Agents to Campaigns ​

For an agent to make calls in a specific campaign, they must be assigned to that campaign.

Assignment Steps ​

1. Go to Campaign Management → Select a Campaign.
2. Click the Agents tab in the campaign menu.
3. Click Add Agent and select from the available agents list.
4. Click Save.

Multiple Campaign Assignment ​

An agent can be assigned to multiple campaigns simultaneously. During a call, the system automatically decides which campaign to pull the next call from based on priority settings.

Removing an Assignment ​

1. Go to the campaign → Agents tab.
2. Click the X icon next to the agent's name.
3. The change takes effect immediately.

Note: Removing an assignment does not delete the agent's call history for that campaign.