9 powerful features
in one system
From the auto-dialer to reports — everything agents and managers need, connected in one interface.
Predictive Auto-Dialer
Smart predictive dialing engine that analyzes agent availability and adjusts dialing pace accordingly. Maximizes productivity, eliminates wait time, and only connects answered calls.
- Busy line detection
- Dynamic dialing speed
- Queue management
- Real-time dialing stats
Click2Call Extension
Chrome browser extension that lets agents dial any phone number appearing on any website — with a single click.
- Works on any website
- Instant dialing, no typing
- Automatic call summary capture
- Logged to the customer record
Lead Capture from Email
An automatic engine that scans your mailbox, identifies incoming leads, and feeds them straight into the database — with no manual entry.
- Automatic mailbox scanning
- Duplicate check by phone/email
- Automatic campaign assignment
- Real-time status updates
Fast Import Engine
Fast Excel/CSV import with smart phone-number deduplication — imports thousands of records in seconds without crashing.
- Excel / CSV support
- Smart duplicate detection
- Flexible field mapping
- Detailed import report
Advanced Campaign Management
Build campaigns with advanced filters, set weekly schedules, cap dial attempts, and assign multiple agents across different campaigns simultaneously.
- Advanced filters
- Weekly schedule
- Attempt limits
- Multiple agent assignment
Real-time Dashboard
A complete manager view in real time: call counts, break times, sales, and live call monitoring — all on one screen.
- Live call monitoring
- Real-time break tracking
- Sales by agent/team
- Active call status
Recordings Interface
Easily search and replay recordings by customer, agent, campaign, or date. Every call recorded and organized.
- Search by customer / agent / campaign
- Download recordings
- Custom tags
- Long-term recording archive
Flexible Reporting
Build any report you need — by agent, campaign, time period, or call outcome. Export to Excel in one click.
- Multiple filters
- Excel export
- Charts and graphs
- Saved criteria
Do Not Call (DNC)
Built-in "do not call" list. Numbers on the list are never dialed — protecting your business and meeting regulatory requirements.
- DNC list import
- Automatic pre-dial check
- Central management
- Regulatory compliance