Queue Login ​

This guide explains how an agent logs into the call queue and starts making calls.

Step 1 — Login to the System ​

1. Open your browser (Chrome recommended).
2. Navigate to: app.centerpoint.co.il.
3. Enter the email and password provided by your manager.

Step 2 — Enter the Queue ​

1. After login you'll see the Agent Dashboard.
2. Click Enter Queue (or the green phone icon).
3. Select the Campaign you want to join (if assigned to multiple).
4. The system will automatically start making calls.

During a Call ​

• Customer details appear on screen automatically.
• Call summary — fill in the call outcome at the end.
• Break — click the break button before leaving the screen.

Leaving the Queue ​

1. Click Leave Queue.
2. The system will not send additional calls.
3. You can log out after the current call is closed.

Technical issue? Contact support: 077-920-7720