9 powerful features
in one system
From the auto-dialer to reports — everything agents and managers need, connected in one interface.
Predictive Auto-Dialer
Smart predictive dialing engine that analyzes agent availability and adjusts dialing pace accordingly. Maximizes productivity, eliminates wait time, and only connects answered calls.
- Busy line detection
- Dynamic dialing speed
- Queue management
- Real-time dialing stats
Click2Call Extension
Chrome browser extension that lets agents dial any phone number on any website with a single click — no manual dialing required.
- Works on any website
- Instant one-click dialing
- Auto call summary save
- Customer card logging
Automatic Lead Capture
Automated engine that scans your inbox, identifies incoming leads, and injects them directly into the database — zero manual data entry.
- Auto inbox scanning
- Deduplication by phone/email
- Auto campaign assignment
- Real-time status update
Fast Import Engine
Quick Excel/CSV import with smart phone-number deduplication — imports thousands of records in seconds without crashes.
- Excel / CSV support
- Smart deduplication
- Flexible field mapping
- Detailed import report
Advanced Campaign Management
Build campaigns with advanced filters, set weekly schedules, limit retry attempts, and assign multiple agents to different campaigns simultaneously.
- Advanced filters
- Weekly schedule
- Retry limits
- Multi-agent assignment
Real-time Dashboard
Full manager view in real-time: call count, break times, sales, live call monitoring — all on one screen.
- Live call listening
- Real-time break tracking
- Sales by agent/team
- Active call status
Call Recordings Interface
Easy search and playback of recordings by customer, agent, campaign, or date. Every call recorded and organized.
- Search by customer/agent/campaign
- Recording download
- Custom tags
- Long-term archive
Flexible Reports Interface
Generate any report you need — by agent, campaign, date range, or call outcome. Export to Excel in one click.
- Multiple filters
- Excel export
- Charts & graphs
- Saved criteria
Do Not Call (DNC)
Built-in Do Not Call list. Numbers on the list won't be dialed — protects your business and ensures regulatory compliance.
- DNC list import
- Auto pre-dial check
- Central management
- Regulatory compliance